Non-emergency Patient Transport Service

SCAS NEPTS staff in vehicle

Looking after you from door to door

We provide Non-Emergency Patient Transport Service (NEPTS) across Buckinghamshire, Berkshire, Hampshire, Oxfordshire, Surrey and Sussex.

As an organisation we have over 40 years’ experience and our teams are made up of ambulance care assistants, call takers, dispatchers, team leaders and support staff.

For eligible patients who are unable to use public or other transport due to their medical condition, we provide a vital service getting them safely and comfortably to hospital or other healthcare centres.

Please check our ‘Latest News‘ section to find the most recent changes including COVID restrictions, pick up times and service improvements.


NEPTS Patient Zone.

If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.

This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.

The NEPTS service

We are proud to transport people who are unable to use public or other transport due to their medical condition, and include those who are:

  • attending hospital outpatient clinics
  • being admitted to or discharged from hospital wards
  • needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment

We have liaison officers in major hospitals, who are the public face of the NEPTS service. They deal with bookings and queries, but also with any problems that occur on the day, changes in patient appointments and most importantly they ensure that every patient is conveyed so that they get the treatment they need.


PTS staff helping a patient
SCAS NEPTS ambulance

NEPTS booking information

For further information on which patient transport service operates in your area or to make a NEPTS booking, please view our booking information page.


Aggregated performance


Total conveyances


PTS Staff

SCA Charity

Have we helped you? Then please donate to help us

With your help we can continue to provide additional support to our ambulance crews and volunteers, fund innovative new projects and work alongside our operational teams to really enhance patient care.

Interested in being part of the team? We’ve got the perfect job for you.

Find out more on our jobs site.