Patient Transport Service
We provide Patient Transport Services (PTS) in Hampshire and Milton Keynes.
The service is for eligible patients who are unable to use private or public transport, due to their medical condition, to get to and from hospital or other healthcare centres. Our teams are made up of ambulance care assistants, call takers, dispatchers, team leaders and support staff.
Changes to Patient Transport Services
From 1 April 2025, the patient transport services in Buckinghamshire, Berkshire, Oxfordshire and Sussex are provided by EMED. For information on these services please see the EMED websites for:
Eligibility and booking information
For further information on:
- who the service is for
- which patient transport service operates in your area
- make a booking.
Patient Zone
Our PTS Patient Zone is a dedicated website that can be used after your first journey with us. The Patient Zone allows you to:
- book transport
- manage bookings
- check your journey status.
- cancel a booking if transport is no longer required.
You will need your NHS number and date of birth to login.
Technical help for Patient Transport website booking
nepts.online@scas.nhs.uk
Our service
We are proud to transport people who are unable to use public or other transport due to their medical condition, and include those who are:
- attending hospital outpatient clinics
- being admitted to or discharged from hospital wards
- needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment
We have liaison officers in major hospitals, who are the public face of the service. They deal with bookings and queries, but also with any problems that occur on the day, changes in patient appointments and most importantly they ensure that every patient is conveyed so that they get the treatment they need.
Volunteer car drivers
If you are interested in supporting SCAS NEPTS and its patients by becoming a Volunteer Car Driver, please contact Volunteer.CarDriver@scas.nhs.uk.
