Dial 999 in an emergency.
These contact details are not for emergency use. Please dial 999 in case of an emergency.
Dial 111 for non-emergency health issues.
For urgent but not life threatening situations, please call 111 or visit the NHS 111 website.
Contact us
Contact details and further information for getting in touch with us.
Northern headquarters
South Central Ambulance Service NHS Foundation Trust
Unit 7 &8 Talisman Business Centre
Talisman Road
Bicester
Oxfordshire
OX26 6HR
Telephone: 01869 365000
Monday to Friday 9am – 5pm
Please note there is no visitor parking at our Bicester site. Please click here for alternative parking locations.
Southern headquarters
South Central Ambulance Service NHS Foundation Trust
North Wing, Southern House
Sparrowgrove
Otterbourne
Hampshire
SO21 2RU
Telephone: 01962 898000
Monday to Friday 9am – 4pm
There are many different reasons why you might want to contact SCAS. Please choose from the list below for contact details.
Compliments, Complaints and Feedback
To contact our Patient Experience team:
Telephone: 0300 123 9280
Email: PatientExperience@scas.nhs.uk
Community Responder Managers
To contact our Community First Responder Managers call:
Telephone: 0800 587 0207
Email: cfr@scas.nhs.uk
Governors
Contact with a governor should be addressed to them at the following address:
FAO Company Secretary
South Central Ambulance Service NHS Foundation Trust
7-8 Talisman Business Centre
Talisman Road
Bicester
Oxfordshire
OX26 6HR.
Or you can send an email to company.secretary@scas.nhs.uk
Human Resources
All current vacancies cam be found by visiting our dedicated jobs website www.scasjobs.co.uk
However, if you do not see what you are looking for, please contact our recruitment team.
Telephone: 01869 365000
Monday to Friday, 9am-5pm.
Email: recruitment@scas.nhs.uk
Information Governance & Freedom of Information
To contact our Information Governance Manager
Telephone: 01869 817670
Email: dpa@scas.nhs.uk or foi@scas.nhs.uk
Patient Transport Services
If you have booked transport and find you no longer require it please cancel with our contact centres to ensure this place can be offered to someone else.
Technical help for Patient Transport website booking
nepts.online@scas.nhs.uk
Oxfordshire and Buckinghamshire Contact Centre is open 7am-7pm
Telephone: 0300 100 0015 – Patient eligibility line
Telephone: 0300 790 0143 – Health care professionals
Berkshire and Hampshire Contact Centre is open 7am – 11pm Monday to Friday and 8am to 8pm Saturday and Sunday.
Telephone: 0300 100 0024.
Safeguarding enquiries
For any enquiries relating to Safeguarding, including requests for statements from staff following the death of a child or invitations to rapid response meetings, please use the following contact details:
Telephone: 01962 898193
Email: scas.safeguarding@nhs.net
Solicitors’ enquiries
Solicitors Requests for patients medical records.
When requests are made for patients medical records the following will need to be provided:
- Signed written consent form by the client, or person with Parental Responsibility (child).
- Patient’s name, time and date of the incident, exact location, hospital conveyed to (if any);
Where legal action is being taken or is contemplated against the Trust or there is an ongoing or previous Coroner’s Inquest please use the following contact details:
Legal Services Manager
South Central Ambulance Service NHS Foundation Trust
Unit 7 &8 Talisman Business CentreTalisman Road
Bicester
Oxfordshire
OX26 6HR
Email: scas.legalservices@nhs.net
If you would like to discuss your request, please telephone our Legal Services Manger via our switchboard on 01869 365000.
Where legal action is not being taken against the Trust, please visit our Make a FOI request page.
Requests on behalf of HM Coroner
For all matters relating to enquiries being undertaken on behalf of HM Coroner, please contact our Legal Services Department using the details provided below:
Legal Services Manager
South Central Ambulance Service NHS Foundation Trust
Unit 7 &8 Talisman Business Centre
Talisman Road
Bicester
Oxfordshire
OX26 6HR
Email: scas.legalservices@nhs.net
If you would like to discuss your request, please telephone our Legal Services Manger via our switchboard: 01869 365000.
NHS 111 Sign Language
The NHS 111 BSL service is open 7 days a week, 8am – midnight.
Visit www.nhs.uk/111 to find out more.
Have we helped you? Then please donate to help us
With your help we can continue to provide additional support to our ambulance crews and volunteers, fund innovative new projects and work alongside our operational teams to really enhance patient care.