PTS booking information

Who is eligible for transport?

The NEPTS service is only available to eligible patients. You are considered eligible if:

  • Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means. Or:
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.
  • You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.

You are not eligible if:

  • You are attending a primary care service, such as a routine GP or health centre appointment
  • You are not an NHS patient
  • You require transport outside England, Scotland and Wales The person booking your NEPTS

Book online

If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.

This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.

You can access NEPTS Patient Zone here

Which NEPTS service covers my area?

The NEPTS service for you depends on which Clinical Commissioning Group (CCG) your GP falls under.

Hampshire NEPTS

(not including North East Hants and Farnham CCG, which falls under the Surrey NEPTS service)

Hampshire CCGs

  • Fareham & Gosport CCG
  • Isle of Wight CCG
  • North Hampshire CCG
  • Portsmouth CCG
  • Southampton City CCG
  • South Eastern Hampshire CCG
  • West Hampshire CCG

Making a booking in Hampshire

Hampshire patients should contact a healthcare professional at their GP surgery or clinic to make a booking for them using our online system. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

Please note: West Hampshire registered patients are able to place their first booking via a dedicated patient line on 0300 123 9833

Our Hampshire Contact Centres are available on the following numbers:

  • Health Care Professionals Line in Hampshire 0300 100 0024 available 24/7 365 days a year
  • NEPTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

Milton Keynes NEPTS

Surrey CCGs

  • Milton Keynes CCG

Making a booking in Hampshire

Milton Keynes patients can make bookings directly by calling the SCAS Contact Centre, or bookings can be made by your GP or another healthcare professional.

Our Milton Keynes Contact Centres are available on the following numbers:

  • Milton Keynes Contact Centre on 0300 100 0024 (option 2)
  • NEPTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

Surrey NEPTS

Surrey CCGs

  • North East Hants & Farnham CCG
  • East Surrey CCG
  • Guildford & Waverley CCG
  • North West Surrey CCG
  • Surrey Heath CCG
  • Hounslow CCG (only for Hounslow patients requiring transport to or from Surrey Hospitals)

Making a booking in Hampshire

Surrey patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

Our Surrey Contact Centres are available on the following numbers:

  • Central Booking Line 0300 123 9840 between 08:00 and 18:00, Monday to Friday
  • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

    Sussex NEPTS

    Sussex CCGs

    • Brighton & Hove CCG
    • East Sussex CCG
    • West Sussex CCG

    Making a booking in Hampshire

    Sussex patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

    Our Sussex Contact Centres are available on the following numbers:

    • Central Booking Line 0300 123 9841 between 07:00 – 20:00 Monday to Saturday (08:00 – 17:00 Sundays and Bank Holidays)
    • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

      Thames Valley NEPTS

      Thames Valley CCGs

      • All CCGs in Berkshire, Buckinghamshire & Oxfordshire

      Making a booking in Hampshire

      Thames Valley patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Patient Eligibility Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

      Our Thames Valley Contact Centres are available on the following numbers:

      • Patient Eligibility Line 0300 100 0015 available 07:00-19:00
      • Health care Professionals Line in Thames Valley 0300 123 3235 available 24/7 365 days a year
      • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

          Oxford Health NHS Foundation Trust (OHFT) NEPTS

          OHFT

          • Transport for patients of OHFT will be booked by clinical staff – patients should talk to staff at their clinic or treatment centre

          Making a booking in Hampshire

          • The Contact Centre number for healthcare professionals is 0300 123 325