PTS booking information
Who is eligible for transport?
The NEPTS service is only available to eligible patients. You are considered eligible if:
- Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means. Or:
- Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.
- You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.
You are not eligible if:
- You are attending a primary care service, such as a routine GP or health centre appointment
- You are not an NHS patient
- You require transport outside England, Scotland and Wales The person booking your NEPTS
Book online
If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.
This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.
Which NEPTS service covers my area?
The NEPTS service for you depends on which Clinical Commissioning Group (CCG) your GP falls under.
Hampshire NEPTS
(not including North East Hants and Farnham CCG, which falls under the Surrey NEPTS service)
Hampshire CCGs
- Fareham & Gosport CCG
- Isle of Wight CCG
- North Hampshire CCG
- Portsmouth CCG
- Southampton City CCG
- South Eastern Hampshire CCG
- West Hampshire CCG
Making a booking
Hampshire patients accessing transport for the first time need to call 0300 123 9833 to create a master record and book your initial appointment. You can then use NEPTS Patient Zone to book subsequent journeys, mange your bookings and check your journey status.
Hampshire Health Care Professionals who require assistance can contact us via their dedicated line on 0300 100 0024 (opt 1)
Our dedicated Contact Centre is open from 06:30am until 23:00pm 7 days a week.
- Contact Centre line is 0300 123 9833
- Cancellation Line is 0300 790 0143
- Estimated Time of Arrival Line for patients is 0300 013 5003
Milton Keynes NEPTS
Surrey CCGs
- Milton Keynes CCG
Making a booking
Milton Keynes patients can access transport by calling the SCAS Contact Centre on 0300 100 0015, or via NEPTS Patient Zone.
Milton Keynes Health Care Professionals who require assistance can contact us via their dedicated line on 0300 100 0024 (opt 2)
Our dedicated telephone lines are open from 06:30am until 23:00pm 7 days a week.
- Contact Centre on 0300 100 0015
- Cancellation Line on 0300 790 0143
- Estimated Time of Arrival Line 0300 013 5003
Surrey NEPTS
Surrey CCGs
- North East Hants & Farnham CCG
- East Surrey CCG
- Guildford & Waverley CCG
- North West Surrey CCG
- Surrey Heath CCG
- Hounslow CCG (only for Hounslow patients requiring transport to or from Surrey Hospitals)
Making a booking
Surrey patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.
Our Surrey Contact Centres are available on the following numbers:
- Central Booking Line 0300 123 9840 between 08:00 and 18:00, Monday to Friday
- PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year
Sussex NEPTS
Sussex CCGs
- Brighton & Hove CCG
- East Sussex CCG
- West Sussex CCG
Making a booking
Sussex patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.
Our Sussex Contact Centres are available on the following numbers:
- Central Booking Line 0300 123 9841 between 07:00 – 20:00 Monday to Saturday (08:00 – 17:00 Sundays and Bank Holidays)
- PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year
Thames Valley NEPTS
Thames Valley CCGs
- All CCGs in Berkshire, Buckinghamshire & Oxfordshire
Making a booking
Thames Valley patients accessing transport for the first time need to call 0300 100 0015 to create a master record and book your initial appointment. You can then use NEPTS Patient Zone to book subsequent journeys, mange your bookings and check your journey status.
Thames Valley Health Care Professionals who require assistance can contact us via their dedicated line on 0300 123 3235
Our dedicated telephone lines are open from 06:30am until 23:00pm 7 days a week.
- Contact Centre line is 0300 100 0015
- Cancellation line is 0300 790 0143
- Estimated Time of Arrival Line for patients is 0300 013 5003
Oxford Health NHS Foundation Trust (OHFT) NEPTS
OHFT
- Transport for patients of OHFT will be booked by clinical staff – patients should talk to staff at their clinic or treatment centre
Making a booking
- The Contact Centre number for healthcare professionals is 0300 123 3235
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