PTS booking information

Who is eligible for transport?

The NEPTS service is only available to eligible patients. You are considered eligible if:

  • Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means. Or:
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.
  • You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.

You are not eligible if:

  • You are attending a primary care service, such as a routine GP or health centre appointment
  • You are not an NHS patient
  • You require transport outside England, Scotland and Wales The person booking your NEPTS

Book online

If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.

This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.

You can access NEPTS Patient Zone here

Which NEPTS service covers my area?

The NEPTS service for you depends on which Clinical Commissioning Group (CCG) your GP falls under.

Hampshire NEPTS

(not including North East Hants and Farnham CCG, which falls under the Surrey NEPTS service)

Hampshire CCGs

  • Fareham & Gosport CCG
  • Isle of Wight CCG
  • North Hampshire CCG
  • Portsmouth CCG
  • Southampton City CCG
  • South Eastern Hampshire CCG
  • West Hampshire CCG

Making a booking

Hampshire patients accessing transport for the first time need to call 0300 123 9833 to create a master record and book your initial appointment. You can then use NEPTS Patient Zone to book subsequent journeys, mange your bookings and check your journey status.

Hampshire Health Care Professionals who require assistance can contact us via their dedicated line on 0300 100 0024 (opt 1)

Our dedicated Contact Centre is open from 06:30am until 23:00pm 7 days a week.

  • Contact Centre line is 0300 123 9833 
  • Cancellation Line is 0300 790 0143
  • Estimated Time of Arrival Line for patients is 0300 013 5003 

Milton Keynes NEPTS

Surrey CCGs

  • Milton Keynes CCG

Making a booking

Milton Keynes patients can access transport by calling the SCAS Contact Centre on 0300 100 0015, or via NEPTS Patient Zone.

Milton Keynes Health Care Professionals who require assistance can contact us via their dedicated line on 0300 100 0024 (opt 2)

Our dedicated telephone lines are open from 06:30am until 23:00pm 7 days a week.

  • Contact Centre on 0300 100 0015
  • Cancellation Line on 0300 790 0143
  • Estimated Time of Arrival Line 0300 013 5003

Surrey NEPTS

Surrey CCGs

  • North East Hants & Farnham CCG
  • East Surrey CCG
  • Guildford & Waverley CCG
  • North West Surrey CCG
  • Surrey Heath CCG
  • Hounslow CCG (only for Hounslow patients requiring transport to or from Surrey Hospitals)

Making a booking

Surrey patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

Our Surrey Contact Centres are available on the following numbers:

  • Central Booking Line 0300 123 9840 between 08:00 and 18:00, Monday to Friday
  • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

    Sussex NEPTS

    Sussex CCGs

    • Brighton & Hove CCG
    • East Sussex CCG
    • West Sussex CCG

    Making a booking

    Sussex patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

    Our Sussex Contact Centres are available on the following numbers:

    • Central Booking Line 0300 123 9841 between 07:00 – 20:00 Monday to Saturday (08:00 – 17:00 Sundays and Bank Holidays)
    • PTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

    Thames Valley NEPTS

    Thames Valley CCGs

    • All CCGs in Berkshire, Buckinghamshire & Oxfordshire

    Making a booking

    Thames Valley patients accessing transport for the first time need to call 0300 100 0015 to create a master record and book your initial appointment. You can then use NEPTS Patient Zone to book subsequent journeys, mange your bookings and check your journey status.

    Thames Valley Health Care Professionals who require assistance can contact us via their dedicated line on 0300 123 3235

    Our dedicated telephone lines are open from 06:30am until 23:00pm 7 days a week.

    • Contact Centre line is 0300 100 0015
    • Cancellation line is 0300 790 0143
    • Estimated Time of Arrival Line for patients is 0300 013 5003

    Oxford Health NHS Foundation Trust (OHFT) NEPTS

    OHFT

    • Transport for patients of OHFT will be booked by clinical staff – patients should talk to staff at their clinic or treatment centre

    Making a booking

    • The Contact Centre number for healthcare professionals is 0300 123 3235

        Send us your views

        Complete our survey

        It is important to us to hear what you think about our service. We would like you to tell us what we didn’t do well so that we can make improvements in the future. We would also like to hear about what we did do well. 

        Click here to complete our survey.