NHS 111

NHS 111 team leader

NHS 111 is a non-emergency phone service and website for urgent medical help or advice. NHS 111 is free and open 24/7, every day of the year.

Using 111 online

The 111.nhs.uk service is quick and easy to use. After answering a few questions about the patient’s symptoms and location you’ll be directed to health advice or the best service to help you.

When to call NHS 111

Call 111 to speak to someone if you need to:

  • discuss complex medical problems
  • discuss worries about a long-term condition
  • get end-of-life care, or report a death
  • report child protection or vulnerable adult concerns

For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How 111 can help when you call

Based on your answers, the health adviser will:

  • send an ambulance for you if you need one
  • refer you to an urgent care service
  • refer you to another healthcare professional (such as a GP or dentist)
  • arrange for you to visit an evening and weekend (out-of-hours) service
  • arrange for a nurse to call you back
  • give you self-care advice to follow at home
Other ways to contact 111

Text relay

Call 18001 111 using text relay, 24 hours a day.

British sign language (BSL)

Use signvideo.co.uk/nhs111

Help in other languages

Call 111 and ask for an interpreter.

SCAS NHS 111 call taker
SCA Charity

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Calls answered each year


Clinical coordination centres


NHS 111 call handlers

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