NHS 111

NHS 111 team leader

NHS 111 is a non-emergency phone service and 111 website for you to access when you urgently need medical help or advice but it’s not a life-threatening situation. NHS 111 is free and accessible 24/7, 365 days a year.

This phone service is provided round-the-clock by over 500 staff from our two clinical co-ordination centres in Bicester, Oxfordshire, and Otterbourne, Hampshire.

We take calls from members of the public and as we’re based in the same centres as the 999 service, we can seamlessly transfer calls to 999 when am ambulance is required.

When to call NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How NHS 111 online works

The online service is available across England.

People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem.

For immediate, life-threatening emergencies, continue to call 999.

SCAS NHS 111 call taker
SCA Charity

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1.3m

Calls answered each year

2

Clinical coordination centres

622

NHS 111 call handlers

NHS 111 Sign Language

The NHS 111 BSL service is open 7 days a week, 8am – midnight.

Visit www.nhs.uk/111 to find out more.

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