NHS 111 is a non-emergency phone service and 111 website for you to access when you urgently need medical help or advice but it’s not a life-threatening situation. NHS 111 is free and accessible 24/7, 365 days a year.
This phone service is provided round-the-clock by over 500 staff from our two clinical co-ordination centres in Bicester, Oxfordshire, and Otterbourne, Hampshire.
We take calls from members of the public and as we’re based in the same centres as the 999 service, we can seamlessly transfer calls to 999 when am ambulance is required.
When to call NHS 111
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How NHS 111 online works
The online service is available across England.
People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem.
For immediate, life-threatening emergencies, continue to call 999.
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Calls answered each year
Clinical coordination centres
NHS 111 call handlers
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