SCAS urges public to help keep 999 free for life-threatening emergencies during heatwave
South Central Ambulance Service NHS Foundation Trust (SCAS) is urging people across Berkshire, Buckinghamshire, Hampshire and Oxfordshire to take extra care during this week’s red and amber heat-health alerts, as high temperatures are expected to place significant additional pressure on emergency services.
The ambulance service is preparing for increased demand, following a shorter period of hot weather in May which saw a notable rise in 999 calls, including a large number of people calling back to ask when an ambulance would arrive.
SCAS is warning that patients with less serious illnesses and injuries may experience longer waits than usual as ambulance crews prioritise those with life-threatening emergencies.
Mark Ainsworth, executive director of operations at SCAS, said:
“Periods of extreme heat always place additional pressure on ambulance services. We expect to be exceptionally busy over the coming days and, as always, our priority will be to reach the most seriously ill and injured patients first.
“This means that people with less urgent conditions may face significant waits for an ambulance response. We understand that this can be frustrating and worrying, but we would ask people not to call 999 back simply to ask for an estimated time of arrival, or ETA, of the ambulance they’re waiting for. We are unable to provide one, and every call handler dealing with ETA requests is potentially unavailable to answer a life-threatening emergency call.”
The trust is also encouraging anyone who is well enough to make alternative travel arrangements to hospital, where appropriate.
“If you are advised to attend an emergency department and are able to get there yourself, or a friend or family member can take you, please do so. If circumstances change and you no longer require an ambulance, please let us know so that we can redirect those resources to other patients in need”, added Mr Ainsworth.
Stay safe in the heat
SCAS is reminding people to take sensible precautions to protect themselves and others during the hot weather:
- Avoid excessive alcohol, which can increase the risk of dehydration.
- Drink plenty of fluids and stay in the shade where possible.
- Exercise during the coolest parts of the day, such as early morning or late evening.
- Wear sunscreen and appropriate clothing when outdoors.
- Check on vulnerable relatives, friends and neighbours, particularly older people, very young children and those with existing health conditions.
People should also be aware of the signs of heat exhaustion, which can include dizziness, headaches, excessive sweating, nausea and weakness. If left untreated, heat exhaustion can progress to heat stroke, a life-threatening medical emergency requiring urgent treatment.
Stay safe around water
SCAS is also warning people not to underestimate the dangers of open water.
With many teenagers having now completed their GCSEs and A-levels, warm weather often leads to increased numbers visiting rivers, lakes, canals, reservoirs and coastal locations.
Sadly, several drowning incidents involving young people have been reported nationally during recent periods of hot weather.
Mr Ainsworth added:
“Even on the hottest days, water temperatures can remain surprisingly cold. Entering cold water suddenly can trigger cold water shock, causing an involuntary gasp reflex, rapid breathing and loss of swimming ability. This can put even strong swimmers in difficulty within seconds.
“We would urge everyone, particularly young people, to think carefully before entering open water and to be aware of the risks.”
Supporting frontline staff
The trust has thanked its frontline staff, emergency operations centre teams and volunteers who will continue to provide care throughout the heatwave.
Measures are in place to support crews working in challenging temperatures, including ensuring access to hydration, encouraging regular welfare breaks where operationally possible, and providing guidance on working safely in extreme heat conditions.
“Our staff continue to do an incredible job in very challenging circumstances. We would like to thank them for everything they do to keep our communities safe during periods of extreme demand and extreme weather”, said Mr Ainsworth.
For more information on staying safe during hot weather, visit the NHS website: Heatwave: how to cope in hot weather – NHS
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