South Central Ambulance Service (SCAS) marked Learning Disability Week (which ran from 15-21 June) by working with local groups across Berkshire, Buckinghamshire, Hampshire and Oxfordshire to help people with learning disabilities better understand emergency care and build confidence in responding to emergencies.
Supported by 10 staff members and volunteers, SCAS engaged with more than 75 people during a series of sessions held with community organisations including James Place in Hampshire, West Berkshire Mencap, My Life My Choice in Bicester and Social Link in Buckinghamshire.
The sessions provided opportunities for participants to meet ambulance staff, ask questions, explore an ambulance and learn more about accessing emergency services. Practical advice was also shared on topics including CPR awareness, the recovery position and what to do in an emergency.
A key focus throughout the week was ensuring people understand the support and reasonable adjustments available to them when using healthcare services. Teams also highlighted a range of accessibility resources, including the SCAS communication booklet, Social Story and easy-read information available on the SCAS website.
Feedback from participants was overwhelmingly positive, with many praising the friendliness, reassurance and clear communication provided by ambulance crews and 999 call handlers.
The sessions helped increase awareness of how to access emergency support, the importance of sharing communication needs and key information such as NHS numbers, and basic life-saving skills that could help save a life.
Learning Disability Week reinforced SCAS’ commitment to ensuring services are accessible, inclusive and shaped by the experiences of the people who use them. Feedback gathered during the events will help inform future improvements and strengthen ongoing partnership working with local communities.
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