Performance update – October

Nov 27, 2023 | Members e-Bulletin, Stakeholder eBulletin

  • In October, the average response time for category 1 calls was 9:03 minutes (target <07:00) and category 2 calls was 39:55 minutes (target <18:00).
  • NHS 111 performance has improved since installation of a new telephony system. NHS 111 answered 148,777 calls in October, with those answered within 120 seconds rising to 76.86 % (an improvement from earlier in the year).  There was a significant improvement in answer delay of 1:48 minutes in September in comparison to longer delays earlier in the year.
  • In October, Patient Transport Services made 81,364 journeys taking patients to, and collecting them from, medical appointments with 83.6% of these arrived on time and 89.1% were collected on time.