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SCAS Patient Transport Service (PTS)

New Booking Window from Monday 15th November 2021

South Central Ambulance NHS Foundation Trust and the Clinical Commissioning Groups (CCGs) have agreed new booking cut-off times for PTS outpatient journeys.

These changes affect outpatient journeys in all the areas where we provide NHS patient transport services: Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey and Sussex

  • Telephone bookings
    Maximum of 10 working days and minimum of 2 working days prior to the outpatient appointment
  • Online bookings
    Maximum of 20 working days and minimum of 2 working days prior to the outpatient appointment
Your appointment date Latest time to request transport
Monday Previous Thursday by 15:00
Tuesday Previous Friday by 15:00
Wednesday Monday by 15:00
Thursday Tuesday by 15:00
Friday Wednesday by 15:00
Saturday Thursday by 15:00
Sunday Thursday by 15:00
PTS mask

If an appointment has been given at the last minute and is considered urgent then consideration will be given to later bookings

 

Why are we making this change?

  • To help us support all patient groups including routine outpatients, regular essential appointments and hospital discharges.
  • To allow more time to manage capacity challenges for outpatient activity.
  • To enable greater flexibility to manage pre-planned hospital discharges, allowing more hospital discharges in the morning and avoiding cancellations in the evening.