July data shows 999, 111 and Patient Transport Services remain busy.
- 999 attended 41,672 emergency 999 incidents with the average response time for category 1 calls at 09:18 (target <07:00) and category 2 calls at 33:10 (target <18:00)
- Best performance since installation of a new telephony system. 111 answered 142K calls in July and 137K in August, with those answered within 120 seconds rising to 82% in August (compared to 74% in May and 70% in July) and a significant improvement in answer delay of 1 minute in August in comparison to 1:59 in July and 1:54 in May.
- Patient Transport Services helped 79, 857 patients get to and from hospital appointments in May with over 89.4% of planned journeys arriving on time.