How did we do?

We aim to provide the highest standards of response, care and treatment.

We welcome your feedback to help us celebrate good care and identify improvements.

SCAS dispatcher

We recognise that occasionally things can go wrong. Our patient experience team is available to assist anyone who wishes to make a comment – good or bad, on any of our services.

The team can offer guidance and advice on any matter relating to the service we provide. They will work on your behalf to provide answers and understanding on any aspect of our care or treatment to you or a close relative or friend.

The patient experience team does not deal directly with formal complaints – but they will advise you on the options available and help you decide on the most appropriate course of action. Formal complaints will always be dealt with in accordance with the NHS complaints process.

Contact us

You can contact our patient experience team by email or telephone, or use this online feedback form.

If you send an email, it would help us if you could include:

  • full name, address and post code, telephone number
  • If your comments are about a particular incident, give us as much information as you can, such as the date, time and location of where the incident took place.
  • If you have a preference, please let us know how you would like us to contact you.

 

Patient Experience team contacts:

We value your feedback.

We can:

  • Give advice and information on all aspects of the ambulance service and other local health services.
  • Help patients to get information from other useful services and support groups.
  • Listen to patients concerns, and get answers to their queries.
  • Work with patients and the public to make sure their views are used to improve the service.
  • If a problem can’t be resolved, we can help patients to make a formal complaint.

If you do need to complain

If you have a concern or a complaint regarding any area of the service we provide, in the first instance this should be raised at the time with the member of staff concerned. It may be that there is a simple explanation or a resolution which can be given straight away. If you are not happy with this explanation, or if you have any questions or concerns, you can contact the Patient Experience team, using the contact details above. Or you can write to the following address:

Patient Experience Team
South Central Ambulance Service NHS Foundation Trust
Unit 7 & 8 Talisman Business Centre
Talisman Road
Bicester
Oxfordshire
OX26 6HR

We admit our mistakes

Although we strive to ensure that all patients receive the best possible service and care, we are not perfect and mistakes and misunderstandings do occur. We use patient feedback as positive learning to improve the quality of the service we provide.

 

Cookie Settings