Performance

National Ambulance Quality Indicators

All ambulance trusts submit performance data on a monthly basis and this is published by NHS England on the ambulance quality indicators section of their website.

 

SCAS Integrated Performance Reports

We publish an integrated performance report as part of the papers for public Board meetings that are held every other month. The report covers a range of activity, quality, workforce and financial performance.

 

Care Quality Commission

Our currently overall rating is Inadequate based on a report published in August 2022. We have made a range of improvements since then and inspections in 2025 of our call centres and road operations led to improved service ratings being published in December 2025. Our overall rating will not change until the CQC completes a Well-led inspection in 2026.

Table showing summary of CQC ratings

You can read the full report on the CQC website

 

Inspections and ratings for specific services:

Prioritising our response to help those most in need

 

While we want to respond to all patients as soon as we can, calls are prioritised based on clinical urgency. This is to ensure those who are most at risk get the life-saving care and treatment they require as quickly as possible.

There will be occasions when prioritisation means some patients will wait longer, particularly at times of significant pressure on the service.

We are working extremely hard within our own service and with our partners across the NHS to limit delays.

Cookie Settings