Project summary
The study title STALLED comes from the research title: What works to improve SafeTy, pAtient experience, outcomes and costs reLated to deLayed ambulance handovers at Emergency Departments?
A whole system approach
There has been a problem in the UK and other countries for many years, that at busy times some Emergency Departments (ED) can’t manage the flow of patients. Patients stay in the ambulance sometimes for several hours. In some areas this is rare, in others it is common. When ambulances are queuing, patients are not receiving full ED care and ambulances are unavailable, so there are domino effects on patients and staff around the urgent and emergency care system. We want to show what works to reduce harms related to ambulance queuing.
Patient Group
The research will collect data for people that live within the catchment area of participating hospitals within the ambulance service areas listed below who self-presented to ED or called 999 between 1 September 2024 and 31 August 2025.
Participating ambulance trusts
- West Midlands Ambulance Service University NHS Foundation Trust
- South Western Ambulance Service NHS Foundation Trust
- North West Ambulance Service NHS Trust
- South Central Ambulance Service NHS Foundation Trust
Closing date
On-going study, reviewing data for patient activity between September 2024 and August 2025.
Patient Notification
For full details about the study please review the full patient notification.