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Milton Keynes NEPTS

  • Milton Keynes CCG
Making a booking in Milton Keynes

Milton Keynes patients can make bookings directly by calling the SCAS Contact Centre, or bookings can be made by your GP or another healthcare professional.

Our Milton Keynes Contact Centres are available on the following numbers:

  • Milton Keynes Contact Centre on 0300 100 0024 (option 2)
  • NEPTS Cancellation Line 0300 790 0143 available 24/7 365 days a year

 

BOOK ONLINE

If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.

This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.

You can access NEPTS Patient Zone here.

New Booking Rules for Patient Transport Users

SCAS Patient Transport Service (PTS) New Booking Window from Monday 15th November 2021 South Central Ambulance NHS Foundation Trust and the Clinical Commissioning Groups (CCGs) have agreed new booking cut-off times for PTS outpatient journeys. These changes affect...

SCAS continues to drive forward with improvements to its Patient Transport Service

South Central Ambulance Service NHS Foundation Trust (SCAS) continues to drive forward with improvements to its Patient Transport Service (PTS) and has welcomed NHS England’s focus on the important role it plays in the wider healthcare system.

WHO IS ELIGIBLE FOR NEPTS?

The NEPTS service is only available to eligible patients. You are considered eligible if:

  • Your medical condition is such that you require the skills and support of NEPTS staff during or after your journey, and/or it would be detrimental to your condition or recovery to travel by other means. Or:
  • Your medical condition affects your mobility to such an extent that you would be unable to access healthcare and/or it would be detrimental to your condition or recovery to travel by other means.
  • You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.

You are not eligible if:

  • You are attending a primary care service, such as a routine GP or health centre appointment
  • You are not an NHS patient
  • You require transport outside England, Scotland and Wales The person booking your NEPTS

 

BOOK ONLINE

If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below.

This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. You also have the ability to cancel your booking if your transport is no longer required.

You can access NEPTS Patient Zone here.

 

NOT ELIGIBLE

If you are not eligible there are a number of subsidised community car schemes available. A number of these schemes do make a nominal charge for their service, so please enquire with the provider at the time of requesting transport.

 

CONDITIONS OF TRAVEL

  • There is only room for one small to medium piece of luggage (weighing up to 10kg), medication and a walking aid per person
  • Only Registered Assistance Dogs are permitted to travel on NEPTS vehicles, and should be advised at time of booking.
  • Escorts are permitted only if there is a medical need
  • We will only pick patients up and drop them off from the home address or treatment centre stated on the booking, unfortunately we are not able to make diversions at patient request en route
  • All patients should be prepared for your journey two hours before the appointment time, to allow time for collecting other patients and travelling – you may be collected anytime within this 2 hour window
  • Patients who are not ready to travel can only be given 15 minutes to become ready before it will become necessary to leave your address to ensure prompt arrival for other patients on board to their destination

 

ALL PART OF THE SERVICE

Ambulance Care Assistants receive the following training to enable them to provide a quality service to our service users that delivers on our Patient Charter *

  • accredited First Aid at work certificate
  • manual handling techniques
  • advanced driving skills
  • dealing appropriately with numerous medical conditions (including mental health)
  • conflict management

Our vehicles are equipped to be able to deal with a range of patient requirements, including secure anchorage, seatbelt and headrest systems to ensure safety for wheelchair dependant patients.

We will convey wheelchairs that are ISO7176 complaint (crash tested). Most wheelchair users will be familiar with their chair and compliant chairs should have this information label, which is commonly found under the seat.

If your wheelchair is not compliant you will be required to transfer onto the seat once on board the vehicle for the duration of your travel. We operate a multi pick up service, and should you not be able to transfer onto the seat of a vehicle your transport booking request will be managed by exception.

Other information about our NEPTS services:

  • Stretchers are available for those patients who are unable to mobilise to a wheelchair
  • Carry chairs and CMAX chairs are both used to enable Ambulance Care Assistants to safely transfer patient up or down stairs with dignity.  A risk assessment is carried out at the home address where this is required
  • Oxygen is available for those who require it. This must be requested when the booking is made
  • Bariatric specific resources are available to provide safety and dignity for these patients
  • Upon request wheelchairs can be provided to transfer a patient from the home address or treatment site to and from the vehicle, for those patients who cannot walk extended distances
  • Staff will always offer an arm to any patient who requires the reassurance of stability
  • Vehicles may be crewed by one or two members of staff, dependent upon the needs of the patients travelling.  If there are two crew members, one acts as attendant to the needs of the patient as and when required.  This ranges from supervision for dementia patients to monitoring of stretcher patients
  • Volunteer Car Drivers are utilised to provide transport to those fully mobile patients who are attending for essential renal and oncology treatments.

At times SCAS will use the services of carefully selected, accredited local private providers.

 

WE WANT YOUR VIEWS

South Central Ambulance Service NHS Trust takes all feedback seriously, whether you wish to commend a member of staff or raise a concern, this can be done by filling in our online form.

We continually seek the feedback from our service users. All our vehicles have freepost surveys on board for patients to take away and post back at their convenience. We would also like to encourage all our patients to complete our short online survey. This feedback drives our initiatives for improvement of services.