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Feeling poorly? You can visit NHS 111 online for help and advice, available 24/7

Some patients may find it difficult to get through to one of our call handlers initially. If so, you can also use 111 online at

Between June-November 2020, over 3.5 million people used 111 online, a 257% increase on the same period 12 months earlier

Enter a few details about yourself, where you’re from and your main symptom. You will then be guided through a series of questions about your health problems.

At the end of the questions you will be given advice about the best course of action to take next, which could be:

  • information on how to get the right healthcare in your area
  • including whether you need to see a GP or seek urgent care advice on self-care

You can also get a call back from a nurse, doctor or other trained health professional if you need it.

Go online at

NHS 111 is available 24 hours a day 365 days a year online at