How do I get in touch?
Our Press Office is staffed between 9am and 5pm Monday to Friday. We operate a pager call back service which is held by specific members of the SCAS Communications Team who will ensure all media enquiries are picked up in a timely manner. Please note that this is the only way to access our award winning media team. For all media enquiries either in or out of office hours, please contact the following number and leave a message and the on-call duty press officer (who will be covering all four counties) will return your call as soon as possible.
07623 957 895
Out of hours this number is to be used for urgent, time-critical media enquiries only which cannot wait until the office is open the next working day. Please be aware that if your enquiry sits outside of these parameters, you may not receive a call back until the next working day.
The out of hours press officer’s principle role is to inform and support media in the event of a Trust declared major incident, such as a large-scale road traffic collision involving multiple fatalities/casualties, a serious shooting incident, a train crash etc.
The out of hours press officer will give out information on serious incidents, providing you know the following: ·
- Incident date
- Incident time (approximate if not confirmed)
- Incident location (road/street name)
- Incident area (town/city)
- Incident type (e.g. road traffic collision, chemical leak)
- Incident number (obtained from other emergency services)
They will not provide information to speculative enquiries, for example if you think an ambulance may have attended an incident. The reason for this is that because we cover four counties, on-call cover may involve working with several reporters at once, and so therefore a limit has to be placed on what we can assist with. If you are running a large, non-incident, story on the Trust the following day and you require a quote or statement, please contact the out of hours press officer who will determine whether or not they are able to help you. However, the case is usually that we’ll be able to provide a much clearer and robust response during working hours so it would still be better to be contacted during working hours whenever possible.
If you have an enquiry which relates to an incident earlier that week, less serious call outs, or speculative queries, will be dealt with on the next working day during normal office hours. This is to help manage the potential volume of queries we can receive across the four counties that we serve. If your enquiry is regarding such an incident, please email your request to firstname.lastname@example.org and your enquiry will be dealt with on the next working day. We are keen to tell you about the excellent clinical care our staff provide to patients on a daily basis. We work closely with local journalists to provide regular factual, objective, honest, open and timely information about the work of SCAS and its performance.
Our members of staff go above and beyond the call of duty to care for patients in unusual or difficult circumstances so we actively seek to promote their achievements where possible.
In addition to routine media work, we are always on stand-by to coordinate media information in the event of a major emergency or incident.
Please note that in order to comply with patient confidentiality, we are unable to provide (unless we have explicit consent from the patient) the following information:
- patient names
- patient addresses
- any other details which may lead to the identification of the patient;
- condition checks for patients admitted to hospital.