Patient Experience Surveys
Got something to tell us?
There are a number of ways you can get involved in surveys. You may be asked to give your feedback through a survey or it may be sent to your home address (with your consent). Alternatively there may be online surveys on this website in which you can take part.
You may also be invited to take part in projects where your opinions and views are of vital importance.
Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients. We would therefore be grateful if you could find a minute or two to fill in these quick patient surveys.
If you wish to receive a hardcopy of any of the surveys or have any questions, please contact the Membership Office on firstname.lastname@example.org or tel 01869 365126.
Emergency and non-emergency services including NHS 111
Take the survey at https://www.surveymonkey.co.uk/r/GYQKMHY
Would you recommend our services to friends and family?
The NHS Friends and Family Test (FFT) is a very quick way to give your views after receiving care from us.
Non-Emergency Patient Transport Service (excluding Milton Keynes)
Non-Emergency Patient Transport Service Milton Keynes only
If you wish to receive a hardcopy of the surveys or have any questions, please contact the Membership Office on email@example.com or tel 01869 365126.
Annual member and patient survey – listening to your views
Each year we undertake a membership and patient satisfaction survey to give members of our foundation trust and service users the opportunity to comment on the services and activities we provide and the extent to which these meet and reflect their needs. These surveys are important to us, giving us useful information on where our focus should be as well as helping to shape our thinking as we draw together our future plans.
The latest survey was carried out in May 2018 over a 5 week period. We received 348 individual responses.
Here are some stats from the report:
- 84% of the responders who are members are happy with being kept up to date with what is happening in the Trust through the members’ e-newsletter, email, etc
- 69% of the responders who are members read Foundation Times, the members’ e-newsletter (up 3% and 4% from 2017 and 2016 respectively).
- 79% of responders who used our 999 service would be extremely likely to recommend the service to friends and family if they needed similar care or treatment
View the results in full below.
2018 survey report
2013 survey report