Select Page

Patient Experience Surveys

Got something to tell us?

There are a number of ways you can get involved in surveys. You may be asked to give your feedback through a survey or it may be sent to your home address (with your consent). Alternatively there may be online surveys on this website in which you can take part.
You may also be invited to take part in projects where your opinions and views are of vital importance.

Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients. We would therefore be grateful if you could find a minute or two to fill in these quick patient surveys.

If you wish to receive a hardcopy of any of the surveys or have any questions, please contact the Membership Office on getinvolved@scas.nhs.uk or tel 01869 365126.

Emergency and non-emergency services including NHS 111

Take the survey at https://www.surveymonkey.co.uk/r/GYQKMHY

Would you recommend our services to friends and family?

The NHS Friends and Family Test (FFT) is a very quick way to give your views after receiving care from us.

 

999 Survey

999 – https://www.surveymonkey.co.uk/r/Z39J6Y6

 

NEPTS Survey

 

 

Non-Emergency Patient Transport Service (excluding Milton Keynes)

https://www.surveymonkey.co.uk/r/38GYLN5

 

NEPTS Survey

 

 

Non-Emergency Patient Transport Service Milton Keynes only

https://www.surveymonkey.co.uk/r/ZHRHYH3

 

If you wish to receive a hardcopy of the surveys or have any questions, please contact the Membership Office on getinvolved@scas.nhs.uk or tel 01869 365126.

Annual Survey

 

 

Annual member and patient survey – listening to your views

Each year we undertake a membership and patient satisfaction survey to give members of our foundation trust and service users the opportunity to comment on the services and activities we provide and the extent to which these meet and reflect their needs. These surveys are important to us, giving us useful information on where our focus should be as well as helping to shape our thinking as we draw together our future plans.

The latest survey was carried out in May 2018 over a 5 week period. We received 348 individual responses.

Here are some stats from the report:

  • 84% of the responders who are members are happy with being kept up to date with what is happening in the Trust through the members’ e-newsletter, email, etc
  • 69% of the responders who are members read Foundation Times, the members’ e-newsletter (up 3% and 4% from 2017 and 2016 respectively).
  • 79% of responders who used our 999 service would be extremely likely to recommend the service to friends and family if they needed similar care or treatment

View the results in full below.
2018 survey report

2017 survey report

2016 survey report

2015 survey report

2014 survey report

2013 survey report